Refund & Returns Policy

OVERVIEW

Our refund and returns policy lasts 30 days from the date of delivery.
If 30 days have passed since your purchase, we unfortunately can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers, or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

NON-RETURNABLE ITEMS

The following items are non-returnable:

  • Gift cards
  • Downloadable or digital products
  • Software products
  • Some health and personal care items
  • Custom-made or made-to-order photo backdrops, unless defective or damaged upon arrival

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

PARTIAL REFUNDS (IF APPLICABLE)

Partial refunds may be granted in the following situations:

  • Photo backdrops that show visible signs of use, wear, stains, scratches, or damage
  • Items not in original condition, damaged, or missing parts for reasons not due to our error
  • Items returned more than 30 days after delivery

REFUNDS

Once your return is received and inspected, we will send you an email notification confirming receipt of the returned item and whether your refund has been approved or rejected.

If approved, your refund will be processed and a credit will automatically be applied to your original method of payment within 5–10 business days, depending on your payment provider.

LATE OR MISSING REFUNDS

If you haven’t received your refund yet:

  1. Check your bank account again
  2. Contact your credit card company — it may take some time before your refund is officially posted
  3. Contact your bank — processing times can vary

If you’ve done all of this and still have not received your refund, please contact us at
info@tubaozcakmak.com.tr

SALE ITEMS

Only regular-priced items may be refunded.
Sale or discounted items are final and non-refundable.

EXCHANGES

We only replace items if they are defective or damaged upon arrival.

If you need to exchange an item for the same product, please contact us at
info@tubaozcakmak.com.tr
and send your item to:

DHL CODE 45639075

GIFTS

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be issued.

If the item was not marked as a gift, or the order was shipped to the gift giver first, the refund will be issued to the original purchaser, and they will be notified of the return.

SHIPPING RETURNS

To return your product, please mail it to:

DHL CODE 45639075

You are responsible for paying your own return shipping costs.
Original shipping and handling charges are non-refundable.

If a refund is approved, the cost of return shipping may be deducted from your refund.

Depending on your location, delivery times for exchanged items may vary.

For higher-value items, we strongly recommend using a trackable shipping service or purchasing shipping insurance. We do not guarantee receipt of returned items.

NEED HELP?

For questions related to refunds and returns, please contact us at
info@tubaozcakmak.com.tr